FAQs

  1. Orders

  2. Image Editing

  3. Deliveries

  4. Production

  5. Image/File Requirements

  6. Cleaning/Maintaining Canvases

  7. Payment

  8. Returns

Ordering Your Canvas Print

How do I order my canvas?

Simply click on Choose Your Canvas and choose the style of canvas you’d like to buy. Email your image(s) to us, determine your desired canvas size and frame thickness, then add to basket. Once you’re happy with your order, simply head to checkout to pay.

If you’re having any trouble ordering your canvas, please contact us by emailing hello@canvasland.co.uk

We don’t mind if this stage takes a little communication, as we want you to be 100% happy with your finished canvas.

Can I order via email instead?

Yes - simply email us at hello@canvasland.co.uk

What image format can I use?

Format of these images can be JPEG, TIFF or PNG. Most images are taken/provided as JPEG or PNG.

What resolution does my image need to be? Does it have to be a professional image?

It’s always best to use high resolution images (300dpi) if you want your picture to be crystal-clear.

What if my image isn’t good quality?

One of our team will contact you if we believe your image will not reproduce with a good print quality - however, we will send a proof to you, and leave the decision with you as to whether you’d like to go ahead.

From our years of experience working face to face with customers, we are aware that sometimes you might want a canvas that is of sentimental value, regardless of quality. We are happy to print your canvas even if it is imperfect, as we understand it will still be a beloved image for you to treasure forever.

 

 Image Editing

Can you edit or enhance my image?

We will always enhance your image free-of-charge to ensure it prints at the best possible quality - unless you specify otherwise. If you do not wish to have your image enhanced for print, please ensure to use the email button to let us know. We can provide minor editing for no extra charge, such as red eye removal or minor blemish removal.

We may be able to provide photo repair or major edits at an additional cost. Please contact us by phone or email to discuss.

Deliveries

All orders are dispatched within 48 hours.

Do you offer next-day delivery?

We aim to have every canvas dispatched within 24 hours of ordering.

Do you charge for deliveries?

Standard delivery is charged at £4.95 Delivery by Hermes aims to deliver within 3 working days.

Next-day delivery is charged at £7.95 Delivery by Hermes who aim to deliver in 1 day. Orders must be made by 11am for the following working day delivery.

Production

What canvas material do you use? 

We print all canvases on the highest quality 270gsm polyester canvas. We have tested multiple different canvas materials to ensure our products are of the best quality. We love the smooth finish of the canvas we use.

What do you mean by ‘hand-crafted’?

All our canvases are made and hand finished by our framers. The canvases are hand-stretched around kiln dried wooden frames and include wedges, ensuring they do not sag.

We’re a small family-run business, and we take a lot of pride in what we do! Each canvas is made as if it were for ourselves.

Image/File Requirements

What format does my image need to be provided in?

All images need to be provided in JPEG//PNG file types. Most phones/cameras use this file type for images, so yours is probably suitable! If you have any questions about this, contact us at hello@canvasland.co.uk

Can I send you a physical photograph?

We can accept photographs via post to be used on canvas prints, however this must be the original copy to ensure optimal printing. Your original copy will be sent back to you safely with your canvas print. Please contact us for postage address if this is the case.

Can I use a photograph from my phone?

Absolutely - you can email the image over to us directly from your phone by clicking here.

 Cleaning/Maintaining Canvases

How should I look after my canvas?

Keep out of sunlight, use dry cloth to dust.

Can I use any cleaning sprays?

We recommend not using any sprays or any liquids on your canvases. Canvases always should be kept dry.

Payment

How can I pay for my canvas print?

We have three choices for payment. You can either pay:

a) Paypal via website - by navigating through our commerce site and selecting the canvas print you’d like to order, simply click ‘Upload Image and Purchase’ and you’ll be taken to a checkout. You can then enter your Paypal log-in info and purchase.

b) Stripe via website - by navigating through our commerce site and selecting the canvas print you’d like to order, simply click ‘Upload Image and Purchase’ and you’ll be taken to a checkout. You can then enter your card details and purchase.

c) Invoice via email - if you contact us via email to submit your order/images, once we have agreed on your canvas print we will send you an invoice. This will need to be paid before we print and dispatch your canvas print.

Returns Policy

Personalised Products

Due to all our canvas prints being personalised products, there is no right of cancellation for personalised canvas prints. This is because each canvas print has been made specific to your requirements, using your uploaded photo image. We allow a 30 minute cooling period for which you can amend or cancel your order - this must be within 30 minutes of the order being made. To amend or cancel your order within 30 minutes of ordering, please contact hello@canvasland.co.uk. After this time, your order might be in production and we may not be able to cancel or amend.

Statutory Rights

In addition to the 30 minute cooling period, you also have statutory rights with regard to a faulty product, or should the product be not as described (i.e. wrong size, wrong canvas type), as long as your statutory rights have been exercised within 30 days of product delivery. Please email hello@canvasland.co.uk to inform us of your product return. On return of the faulty/insufficient product, you will be entitled to a replacement or refund.